YOUR SATISFACTION IS GUARANTEED All personal protection products sold at ROCK SOLID PERSONAL SECURITY carry a 30 day replacement or refund guarantee! Please contact us to receive an RMA (return merchandise authorization) number before returning merchandise. No returns will be accepted without one. This allows Rock Solid Personal Security the oppourtunity to be ready to service your returns promptly! Thank you for your cooperation! Please send us an e-mail with a description of the problem or reason for return to: RETURNS You will receive a prompt reply with your RMA number and all return instructions. Shipping cost to return the item to us must be paid by you. Rock Solid Personal Security will pay the shipping cost to send the replacement to you. Hidden cameras or surveillance equipment are not eligible for refund. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Rock Solid Personal Security product page. All returns or exchanges must be approved by Rock Solid Personal Security before any Hidden Cameras or Surveillance products are returned. We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. Thank you for your understanding! Email Customer Service Home ______________________________________________________ Rock Solid Personal Security 33299 County Rd 371 Buena Vista, CO 81211 719-395-8618